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FAQ

Your Questions, Our Answers

My garage door does not open or opens only a few inches and then stops.

Most likely you have a broken spring. This is a common repair that affects all garage doors, normally when they have been in use for 8-10 years. Due to the extreme tension and risk of personal injury or property damage associated with this repair, we recommend having only a qualified garage door technician perform this repair.

When I close my door, it goes down a few inches and the light bulbs flash

The sensor eyes, located near the bottom of the vertical track, are out of alignment or there is something blocking the sensor eyes. In order for the door to function properly, the sensor must detect two solid LED lights. Remove any objects that are in the travel path of the door. If the door still does not close, the sensor is either misaligned or inoperative which will require adjustment or replacement.

How do I get in touch with you?

Call us at (843) 663-4600 or email us at info@carolinagaragedoorservice.com

My garage door is sitting crooked

Garage doors are balanced with a specific amount of tension which is achieved through the use of springs and cables. If the balance is not properly set or, through normal operation, the door gets out of adjustment, you’ll end up with a crooked or jammed door. Your garage door needs to be inspected, rebalanced, lubricated, and tested for safe operation. Doors out of balance may fall out of the support track and cause serious personal injury or property damage. This repair should only be done by a qualified garage door service technician.

When I enter my code into the keypad, nothing happens.

Most keypads are not hard-wired for power. Rather, they are powered by a nine-volt battery. If you change the battery and the keypad still doesn’t work, the logic board in the keypad could be bad which would require replacing the logic board or the entire keypad.

Do you service Murrells Inlet?

Yes, we do service Murrells Inlet!

Why we should be your top choice

We are family owned and operated. We are also a Factory Authorized Dealer and we have been in business for over thirty years. If you want fast, reliable and guaranteed help with your door. We should be your top choice.